Filter
Top Products
14 Overview
14
CCM06
05
06
CCM07
06
07
06
CCM08
07
08
TBD
CCM09
08
08
09
TBD
CCM10
09
09
10
TBD
CCM11
10
10
11
TBD
Note: 1. Beginning CCM06 CDN & LEC were combined into a single
PCL (Product CM Load) stream.
2. Shaded area indicates that the DRU was not implemented for the
PCL.
Examples of PCL (Product CM Load) include:
CDN is Canada
LEC is DMS-100/200
MSLDIVD is MS-100 Commercial Market
ABSK is Japan IDC
ABSL is Japan NTT
ABSM is Others (Australia, Philippines, CALA)
LLT is DMS-500 Local/Long Distance/TOPS
LLDB is DMS-500 Local/Long Distance
Examples of PLC (Product Line Center) include:
EUR is Europe
NA is North America
MSL is SL-100
AP C is Asian Pacific
D MS -500
1.2. CompuCALL Interface Requirements and Limitations
For optimized performance and utilization of the Cisco Enterprise
Computer telephony Integration (CT I ) solution, the CompuCALL software
release 09.01 or above has to been loaded on the DMS-100 Switch.
The CompuCALL software load NA09 allows the DMS100 PIM to know
the Agent Skill Group reassignment when the Call Center supervisor re-
assigns an Agent from one Skill Group to another Skill Group.
Please see the Section, “Monitoring Agent Skill Group Assignment
Change”UH
, for detailed information about the ability of the DMS100 to
monitor Agent Skill Group assignment change.
Note: Install the appropriate patch for CompuCALL software load NA09
or above on the DMS100 Switch to enable it to work properly with
DMS100 PG.
1.2.1. CompuCALL Interface Limitations
Any CompuCALL software load below NA09 on the DMS100 Switch
does not support the DMS100 PIM ability to monitor Agent Skill Group
assignment change.