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24 Unified ICM Configuration
24
Figure 3: Peripheral Monitor Configuration with Parameter
String
The “Extension” field is of your Primary ACD DN, Secondary DN, or
non-digit character.
Table 6: Extension Formats
Extension
Format
Example
Meaning
Primary ACD DN
9136243685
Dial Plan Directory Number of the
P r i m a r y A C D -DN assigned to the
ACD Group.
Secondary DN
9136245686
Dial Plan Directory Number of the
Secondary DN assigned to the
Centrex or Residential line.
Non-digit character
&
Any ASCII character other than digit
character ( 0 – 9 ) indicates it is
either a Primary ACD-DN or a
Secondary DN.
The “Param String” field allows several different types of input that can be
used to specify the CDN, CompuCALL session number, and the address
mapping relationship between the Agent DN and the Agent positionID
(see below).