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3. ACD Configuration – Operation Interface
The CTI interface supported from the DMS-100 is the DMS-100
CompuCALL Interface. The CompuCALL Interface was developed to
support an applications integration of Voice and Data (i.e., Screen Pop CTI
Application). The CompuCALL Interface provides an application the
capability to monitor call and Agent State transitions along with Post
Routing capabilities. This chapter describes the operation specifics of the
DMS-100 CompuCALL interface.