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7–18 Getting Started
Finding Help & Support
Internet Access
Symptom Problem Solution
Cannot connect to the
Internet.
Internet Service Provider
(ISP) account is not set up
properly.
Verify Internet settings, or contact your ISP for
assistance.
Modem is not set up
properly.
Reconnect the modem, verifying connections:
telephone line to telephone (for external phone sets)
and telephone line to wall jack (from computer to
wall).
Web browser is not
set up properly.
Verify that the Web browser is installed and set up to
work with your ISP.