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Service and Support
Compaq provides a comprehensive set of services that
range from migration, consulting, and training, to direct
support of Alpha systems, software, and applications. For
information on services, see
http://www.compaq.com/services
http://www.hp.com/hps/
Hardware Warranty
The AlphaServer DS10 system and components, including
CPU, memory, PCI controllers, and power supplies, have a
3-year on-site, 5-day per week, 9-hour per day hardware
warranty with next business day response time.
StorageWorks components are supported by the comprehen-
sive StorageWorks warranty: five years for disks, three years
for controllers, two years for tape devices, and one year for
other components. The first year includes on-site next-day
response time. Network products carry the network products
warranty.
Users can upgrade to higher levels of service through a variety
of hardware supplemental services.
Software Warranty
The warranty for Tru64 UNIX and OpenVMS is conformance
to SPD with advisory telephone support for a period of 90
days. Users can upgrade to higher levels of service through a
variety of software supplemental services.