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50 Troubleshooting
www.dell.com/supplies | support.dell.com
Basic Problems
Use the following tables to find solutions for printing problems you encounter. If you
cannot fix the problem, contact Dell at support.dell.com. You may have a printer part that
requires cleaning or replacement by a service technician.
Problem What to do
The print is getting light, but the
Toner Low/Replace Drum light is
not on.
• Remove the toner cartridge and gently shake it from side
to side to use the remaining toner.
• Replace the toner cartridge. See “Replacing the Toner
Cartridge” on page 54 for more information.
The Toner Low/Replace Drum
light is on (not blinking).
NOTE: If the light is blinking, see "The Toner Low/Replace
Drum light is blinking." on page 51.
• Remove the toner cartridge and gently shake it to use the
remaining toner.
• Replace the toner cartridge. See “Replacing the Toner
Cartridge” on page 54 for more information.