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• New Hardware Products and Accessories - Unless you have a separate agreement with Dell, all hardware,
accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products
listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice. New
PowerEdge™ , PowerConnect™ and PowerVault™ products may be returned within thirty (30) days from
the date on the packing slip or invoice except that new PowerEdge™ SC servers and n series products
purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14)
days from the date on the packing slip or invoice. To return applications software or an operating system that
has been installed by Dell, you must return the entire computer. A different return policy applies to
nondefective products purchased through Dell's Software and Peripherals division by customers of our Small
and Medium Business divisions. Those products may be returned within twenty-one (21) days from the date
on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or
credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not
available for Dell | EMC storage products, EMC-branded products, Unisys-branded products,
PowerVault™,160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or
software licenses purchased under any type of volume purchase agreement or any non-Dell customized
hardware and/or software product(s).
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts - All reconditioned or refurbished
PowerEdge™ , PowerConnect™ and PowerVault™ products may be returned within thirty (30) days from
the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware
products and parts may be returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return
Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition
along with any media, documentation, and all other items that were included in the original shipment, prepay
shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—
Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
• Non-Dell branded and Solution Provider Direct products and accessories