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Troubleshooting Your System 105
See the documentation supplied with the host adapter for information about the configuration utility.
b
Ensure that the hard drive has been configured correctly for the RAID.
c
Exit the configuration utility and allow the system to boot to the operating system.
6
Ensure that the required device drivers for your controller daughter card are installed and are configured
correctly. See the operating system documentation for more information.
NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.
7
If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay
location with another hard drive that is functioning properly.
If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard
Drive" on page 76.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems.
Replace the hard-drive carrier.
See "Getting Help" on page 125.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS
backplane has a defective connector.
See "Getting Help" on page 125.
8
Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
b
Open the system. See "Opening and Closing the System" on page 46.
c
Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct.
See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on page 56.
d
Verify that the SAS cables are securely seated in their connectors.
e
Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.
f
Close the system. See "Opening and Closing the System" on page 46.
g
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists,
see "Getting Help" on page 125.
Troubleshooting a SAS or SAS RAID Controller Daughter Card
NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your
operating system and the controller daughter card.
Problem
• Error message indicates a problem with the SAS or SAS RAID controller daughter card.
• SAS or SAS RAID controller daughter card performs incorrectly or not at all.