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Solving Problems
Dell™3007WFP-HC Flat Panel Monitor User's Guide
General Problems
Product Specific Problems
USB Problems
Troubleshooting Your Soundbar
General Problems
The following table contains general information about common monitor problems you might encounter.
Product Specific Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Video/ Power LED off
No picture or monitor is dead
l Check connection integrity at both ends of the video cable.
l Ensure the monitor and computer are plugged in to a working electrical outlet.
Connecting Your Monitor
l Ensure power button is depressed fully.
No Video/ Power LED on
No picture or no brightness
l Increase brightness controls.
l Perform monitor self-test feature check.
l Check for bent or broken pins.
l Re-boot your computer and monitor.
Poor Focus
Picture is fuzzy, blurry, or ghosting
l Eliminate video extension cables.
l Perform monitor reset.
l Lower video resolution or increase font size.
Shaky/Jittery Video
Wavy picture or fine movement
l Perform monitor reset.
l Check environmental factors.
l Relocate and test in other room.
Missing Pixels
LCD screen has spots
l Cycle power on-off.
l These are pixels that are permanently off and is a natural defect that occurs in
LCD technology.
Brightness Problems
Picture too dim or too bright
l Perform monitor reset.
l Adjust brightness controls.
Horizontal/Vertical Lines
Screen has one or more lines
l Perform monitor reset.
Sync Problems
Screen is scrambled or appears torn
l Perform monitor reset.
l Start in the "safe mode".
LCD Scratched
Screen has scratches or smudges
l Turn monitor off and clean the screen.
l For cleaning instruction, see Caring for Your Monitor.
Safety Related Issues
Visible signs of smoke or sparks
l Do not perform any troubleshooting steps.
l Monitor needs to be replaced.
Intermittent Problems
Monitor malfunctions on & off
l Ensure monitor is in proper video mode.
l Ensure video cable connection to computer and to the panel is secure.
l Perform monitor reset.
Image Retention (from a
staticimage)
Faint Shadow from the static image
displayed appears on the
screen
l Use the Power Management feature to turn off the monitor at all times when not
in use. Alternatively, use a dynamically changing screensaver left on the
monitorforalongperiodoftime.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
Unable to view any image / Only
2560 x 1600 resolution is
Blank image or low
resolution display
l Ensure that the recommended graphics card that supports Dual DVI out is
installed.