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Troubleshooting Your Soundbar
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available.
Unable to view Brightness OSD
while adjusting brightness of the
monitor
Monitor brightness changes
however no OSD appears
l If you are using a Microsoft®Windows®operation system, install application tool
provided in the CD. See installing the Utility Tool (Microsoft®Windows®Operation
System) for more information.
Cannot adjust the monitor with
the buttons on the front panel
No change in monitor
brightness settings
l Turn the monitor off and unplug the power cord. Then plug the power cord back
and turn the power on.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
USB port is not working
USB peripherals are not working
l Check that your monitor is powered ON.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipheralstodownstream
connector.
l Turn off and then turn on the monitor again.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0 peripherals working slowly or not
at all.
l Check that your computer is USB 2.0 compatible.
l Verify USB 2.0 source on your computer.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSB peripherals to downstream
connector.
COMMON
SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
No power to Soundbar - the
power indicator is off.
(built-in DC power supply. i.e.
3007WFP-HC )
l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (green LED) on the front of the Soundbar is illuminated.
l Confirm that the power cable from the Soundbar is plugged into the monitor.
l Confirm that the monitor has power.
No Sound
Soundbar has power - power
indicator is on.
l Plug the audio line-in cable into the computer's audio out jack.
l Set all Windows volume controls to their maximum.
l Play some audio content on the computer (i.e. audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
l Clean and reseat the audio line-in plug.
Unbalanced Sound
Output
Sound from only one side of
Soundbar
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card or
audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low.
l Clear any obstructions between the Soundbar and the user.
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (i.e. portable CD player).