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Troubleshooting
To get help with your Dell PowerEdge RAID Controller (PERC) 9 series of cards, you can contact your Dell
Technical Service representative or see dell.com/support.
BIOS configuration utility error messages
The controller BIOS read-only memory (ROM) provides Int 13h functionality (disk I/O) for the virtual disks
connected to the controller. You can boot from or access the physical disks without a driver.
Discovery error message
Error Message:
A discovery error has occurred, please power cycle the system
and all the enclosures attached to this system.
Probable
Cause:
This message indicates that discovery did not complete within 120 seconds. The
SAS cables for your system might be improperly connected.
Corrective
Action:
Check the cable connections and fix any problems. Restart the system.
Extra enclosure error message
Error Message:
There are X enclosures connected to connector Y, but only
maximum of 4 enclosures can be connected to a single SAS
connector. Please remove the extra enclosures then restart your
system.
Probable
Cause:
This message is displayed when the BIOS detects more than four enclosures
connected to a single SAS connector.
Corrective
Action:
You must remove all additional enclosures and restart your system.
Missing disks in virtual disk error message
Error Message:
The following virtual disks have missing disks: (x). If you
proceed (or load the configuration utility), these virtual
disks will be marked OFFLINE and will be inaccessible. Please
check your cables and ensure all disks are present. Press any
key to continue, or 'C' to load the configuration utility.
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