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64 Troubleshooting
www.dell.com | support.dell.com
THE LOAD PAPER LIGHT IS ON, EVEN THOUGH THERE IS PAPER LOADED IN THE
250-
SHEET OR 550-SHEET TRAY.
Make sure the tray is pushed all the way in.
THE PRINTER IS ON AND THE ERROR LIGHT IS ON.
Make sure the printer cover is closed.
THE OPERATOR PANEL LIGHTS DO NOT COME ON WHEN THE PRINTER IS TURNED ON.
• Wait to see if the lights come on. This may take a few seconds.
• Make sure the power cord is firmly plugged in at the back of the printer and at the electrical outlet.
PAGES ARE BLANK.
• The toner cartridge may be out of toner. Replace the cartridge. See “Replacing the Toner Cartridge”
on page 55 for more information.
• You may have a software error. Try turning the printer off and back on.
THE PRINTER IS ON, BUT NOTHING PRINTS
• Make sure the toner cartridge is installed.
• Make sure the parallel, USB, or network cable is firmly plugged into the connector on the back of the
printer.
• Press and release Continue to print a menu settings page to determine if the problem is with
the printer or the computer.
• If you can print a menu settings page, the problem is in the computer or the software program.
• If you cannot print a menu settings page, contact Dell at support.dell.com.
YOU CANNOT CLOSE THE FRONT COVER.
Make sure the toner cartridge is positioned correctly.
THE PRINTER HAS MISSING OR DAMAGED PARTS.
Contact Dell at support.dell.com.