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Appendix 87
• New Hardware Products and Accessories — Unless you have a separate agreement
with Dell, all hardware, accessories, peripherals, parts, and unopened software still in
its sealed package, excluding the products listed below, may be returned within
twenty-one (21) days from the date on the packing slip or invoice. New PowerEdge
TM
,
PowerConnect
TM
and PowerVault
TM
products may be returned within thirty (30) days
from the date on the packing slip or invoice except that new PowerEdge
TM
SC servers
and n series products purchased from the Small and Medium Business Sales Division
may only be returned within fourteen (14) days from the date on the packing slip or
invoice. To return applications software or an operating system that has been installed
by Dell, you must return the entire computer. A different return policy applies to
nondefective products purchased through Dell's Software and Peripherals division by
customers of our Small and Medium Business divisions. Those products may be
returned within (twenty-one) 21 days from the date on the packing slip or invoice, but
a fifteen percent (15%) return fee will be deducted from any refund or credit. The
"Total Satisfaction" Return Policy and Software and Peripherals division return policy
are not available for Dell | EMC storage products, EMC-branded products,
Unisys-branded products, PowerVault™ 160T tape libraries, or enterprise software,
non-Dell branded enterprise products, software and/or software licenses purchased
under any type of volume purchase agreement or any non-Dell customized hardware
and/or software product(s).
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished PowerEdge
TM
, PowerConnect
TM
and Power Vault
TM
products may be returned within thirty (30) days from the date on the packing slip or
invoice. All other reconditioned or refurbished Dell-branded hardware products and
parts may be returned within fourteen (14) days of the date on the packing slip or
invoice.
How to Return
To return products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the product you want
to return. You must obtain a Credit Return Authorization Number in order to return the
product. See "Contacting Dell" or “Getting Help” in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.