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May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership
of the system and records the transfer with us. The limited warranty on Dell-branded
memory may not be transferred. You may record your transfer by going to Dell’s website:
• For Canada-purchased computers (in-country transfers) and to transfer from one
customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
• For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer
customers) or 1-800-326-9463 (Corporate Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may
return them to Dell up to 30 days after you receive them for a refund or credit of the
product purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from Dell, you may return them to Dell within 14 days after the date
on the packing slip or invoice for a refund or credit of the product purchase price. In either
case, the refund or credit will not include any shipping and handling charges shown on your
packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless
otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of
products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a
Credit Return Authorization Number. To expedite the process of your refund or credit,
Dell expects you to return the products to Dell in their original packaging within 5 days of
the date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for a refund or credit only if the sealed package
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for
refund or credit only, either application or operating system software that has been installed
by Dell, the whole system must be returned, along with any media and documentation that
may have been included in the original shipment.