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INSPIRON
Getting Help
If you experience a problem with your computer, you
can complete the following steps to diagnose and
troubleshoot the problem:
1.See “Troubleshooting” on page 22 for information
and procedures that pertain to the problem your
computer is experiencing.
2.See “Dell Diagnostics” on page 27 for procedures
on how to run Dell Diagnostics.
3.Fill out the “Diagnostic Checklist” on page 36.
4.Use Dell’s extensive suite of online services
available at Dell Support support. dell. com for
help with installation and troubleshooting
procedures. See “Online Services” on page 34 for
a more extensive list of Dell Support online.
5.If the preceding steps have not resolved the
problem, see “Before You Call” on page 36 and
then “Contacting Dell” on page 37.
When prompted by Dell’s automated telephone system,
enter your Express Service Code to route the call
directly to the proper support personnel. If you do not
have an Express Service Code, open the Dell
Accessories folder, double-click the Express
Service Code icon, and follow the directions.
NOTE: Call Dell Support from a telephone near or
at the computer so that the support staff can
assist you with any necessary procedures.
NOTE: Dell’s Express Service Code system may
not be available in all countries.
NOTE: Some of the services mentioned below are
not always available in all locations outside the
continental U. S. Call your local Dell representative
for information on availability.