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Getting Help
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Before You Call
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer before you
call Dell for assistance and call from a telephone at or
near the computer. You may be asked to type some
commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the
computer documentation is available.
Diagnostic Checklist
· Name:
· Date:
· Address:
· Phone number:
· Service Tag (bar code on the back or bottom of the
computer):
· Express Service Code:
· Return Material Authorization Number (if provided by
Dell support technician):
· Operating system and version:
· Devices:
· Expansion cards:
· Are you connected to a network? Yes/No
· Network, version, and network adapter:
· Programs and versions:
NOTE: Have your Express Service Code ready
when you call. The code helps Dell’s
automated-support telephone system direct your
call more efficiently. You may also be asked for
your Service Tag (located on the back or bottom of
your computer).