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Getting Help
37
See your operating system documentation to
determine the contents of the computer’s start-up files.
If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before
calling Dell.
· Error message, beep code, or diagnostic code:
· Description of problem and troubleshooting
procedures you performed:
Contacting Dell
Dell provides several online and telephone based
support and service options. Availability varies by
country and product, and some services may not be
available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Visit support. dell. com.
2. Verify your country or region in the Choose A
Country/Region drop-down menu at the bottom
of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based
on your need.
5. Choose the method of contacting Dell that is
convenient for you.
NOTE: See “Before You Call” on page 36 before
you contact Dell.
NOTE: If you do not have an active Internet
connection, you can find contact information on
your purchase invoice, packing slip, bill, or Dell
product catalog.