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Frequently Asked Questions 69
Downloads, you are not able to activate a new computer. You
must first deactivate one of the five activated computers
using the
Manage Active PCs
button in Account
Management.
Deactivation of a computer is permanent and can only be
performed on the computer that you wish to deactivate. If you
no longer have access to a computer you wish to deactivate,
contact Musicmatch Customer Support for assistance.
8
What happens if I lose my Internet connection while
downloading tracks?
If you have lost your Internet connection during a track or
album download, do the following:
a
Logout of your Musicmatch Download account.
b
Close Musicmatch Jukebox.
c
Open Musicmatch Jukebox.
d
Log into your Musicmatch Downloads account.
e
Click on the Download Status link in the Music Center.
Any tracks that are pending should attempt to download
again.