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Using Support Tools
You will receive the message “d. Booting
Dell Diagnostic Utility
Partition. Press any key to
continue.”
Press any key to continue. The e. Choose An
Option window appears.
If PSA is not invoked:
Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive and to go to the Choose An Option
window.
Select the test you want to run.4.
If you encounter a problem during a test, 5.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 63).
NOTE: The Service Tag for your computer
is located at the top of each test screen.
If you contact Dell, technical support will
ask for your Service Tag.
When the tests complete, close the test 6.
screen to return to the Choose An Option
window. To exit the Dell Diagnostics and to
restart the computer, click Exit.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
Insert the1.
Drivers and Utilities
disc.
Shut down and restart the computer. 2.
When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft
®
Windows
®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.