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support.dell.com Dell Latitude L400 System Information Guide 1-29
perform required preventive maintenance, and problems caused by use of parts and
components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the
following categories: software; external devices (except as specifically noted);
accessories or parts added to a Dell system after the system is shipped from Dell;
accessories or parts added to a Dell system through Dell’s system integration
department; accessories or parts that are not installed in the Dell factory; or
DellWare
™
products. Monitors, keyboards, and mice that are Dell-branded or that are
included on Dell’s standard price list are covered under this limited warranty; all other
monitors, keyboards, and mice (including those sold through the DellWare program)
are not covered. Batteries for portable computers are covered only during the initial
one-year period of this limited warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell’s facility. To
request warranty service, you must call Dell’s Customer Technical Support within the
warranty period. Refer to the section titled ”Contacting Dell“ in your system’s online
guide to find the appropriate telephone number for obtaining customer assistance. If
warranty service is required, Dell will issue a Return Material Authorization Number.
You must ship the products back to Dell in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment. Dell will ship the repaired or replacement products to you
freight prepaid if you use an address in the continental U.S., where applicable.
Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk
drive(s) and any other storage device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data
or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its warranty term is not
extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware product(s) covered under this
limited warranty when a part requires replacement. You must report each instance of
hardware failure to Dell’s Customer Technical Support in advance to obtain Dell’s
concurrence that a part should be replaced and to have Dell ship the replacement
part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect. Dell will
include a prepaid shipping container with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell
may provide replacement parts made by various manufacturers when supplying parts
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