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Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .48
Dell Support Center . . . . . . . . . . . . . . . . . . . .48
My Dell Downloads . . . . . . . . . . . . . . . . . . . . 49
System Messages . . . . . . . . . . . . . . . . . . . . . 49
Hardware Troubleshooter. . . . . . . . . . . . . . . 51
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .51
Restoring Your Operating System . . . . . . .56
System Restore . . . . . . . . . . . . . . . . . . . . . . .57
Dell DataSafe Local Backup. . . . . . . . . . . . .58
System Recovery Media . . . . . . . . . . . . . . . .61
Dell Factory Image Restore . . . . . . . . . . . . .62
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .64
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .65
Online Services . . . . . . . . . . . . . . . . . . . . . . .66
Automated Order‑Status Service. . . . . . . . . 67
Product Information. . . . . . . . . . . . . . . . . . . .67
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . . . . .68
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 70
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 72
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Specifications . . . . . . . . . . . . . . . . . . . . . . .76
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Macrovision Product Notice. . . . . . . . . . . . . 83
Information for NOM, or Official Mexican
Standard (Only for Mexico). . . . . . . . . . . . . . 84
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85