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Contents
Solving Problems . . . . . . . . . . . . . . . 54
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . .54
Network Problems . . . . . . . . . . . . . . . . . .55
Power Problems . . . . . . . . . . . . . . . . . . . .55
Memory Problems . . . . . . . . . . . . . . . . . . 57
Lockups and Software Problems. . . . . . . 57
Using Support Tools . . . . . . . . . . . . . 60
Dell Support Center . . . . . . . . . . . . . . . . .60
My Dell Downloads . . . . . . . . . . . . . . . . .61
Hardware Troubleshooter . . . . . . . . . . . .62
Dell Diagnostics . . . . . . . . . . . . . . . . . . . .62
Restoring Your Operating
System . . . . . . . . . . . . . . . . . . . . . . . . 64
System Restore. . . . . . . . . . . . . . . . . . . . .65
Dell DataSafe Local Backup. . . . . . . . . . .66
System Recovery Media. . . . . . . . . . . . . .69
Dell Factory Image Restore . . . . . . . . . . .70
Getting Help. . . . . . . . . . . . . . . . . . . . .72
Technical Support and Customer
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .73
DellConnect . . . . . . . . . . . . . . . . . . . . . . . 73
Online Services. . . . . . . . . . . . . . . . . . . . .74
Automated Order-Status Service . . . . . .75
Product Information. . . . . . . . . . . . . . . . .75
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . .76
Before You Call. . . . . . . . . . . . . . . . . . . . .78
Contacting Dell. . . . . . . . . . . . . . . . . . . . .80
Finding More Information and
Resources. . . . . . . . . . . . . . . . . . . . . . .81
Specifications . . . . . . . . . . . . . . . . . . 83
Appendix. . . . . . . . . . . . . . . . . . . . . . . 90
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . .90
Index . . . . . . . . . . . . . . . . . . . . . . . . . . .91