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Solving Problems
If you have other software problems —
•Back up your files immediately.
•Use a virus-scanning program to check the
hard drive or CDs.
•Save and close any open files or programs
and shut down your computer through the
Start
menu.
•Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
– Ensure that your computer meets
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.
– Ensure that the program is installed and
configured properly.
– Verify that the device drivers do not
conflict with the program.
– If necessary, uninstall and then reinstall
the program.
– Write down any error message that is
displayed to help in troubleshooting
when contacting Dell.