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If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:
1. See “Solving Problems” on page54 for
information and procedures that pertain to
the problem your computer is experiencing.
2. See “Dell Diagnostics” on page62
for procedures on how to run Dell
Diagnostics.
3. Fill out the “Diagnostic Checklist” on
page79.
4. Use Dell’s extensive suite of online services
available at Dell Support
(support.dell.com) for help with
installation and troubleshooting
procedures. See “Online Services” on
page74 for a more extensive list of Dell
Support online.
5. If the preceding steps have not resolved
the problem, see “Before You Call” on
page78.
NOTE: Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell
Accessories folder, double-click the Express
Service Code icon, and follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
Getting Help
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