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System problem
Problems Possible causes Possible solutions
Tablet does not turn on The battery is completely
discharged.
1. Charge the tablet for at least
4 hours.
2. Press and hold the Power
button for 4 seconds.
Tablet does not turn off Press and hold the Power button
for 11 seconds to perform a hard
shut down.
Tablet locks up Press and hold the power button
for 11 seconds to perform a hard
shut down.
Tablet is not responding or
behaving unexpectedly
• Driver failure
• Operating system failure
• Virus/Malware
1. Shut down and restart your
tablet.
2. Refresh the tablet.
3. Contact Dell’s support
service. Go to dell.com/
support or dell.com/
contactdell.
Software or feature is not
working as expected
Restart your tablet. Software
updates may have been
downloaded in the background.
Swipe from the right edge of the
display to access the Charms bar
and touch Settings→ Power→
Restart to restart the tablet.
Docking station not working as
expected
• Un-dock / Re-dock your
tablet. If the issue still
continues, power cycle your
tablet on the dock.
• Try to dock your tablet with
another Dell docking station
(if available).
Touchscreen problem
Problems Possible causes Possible solutions
Touchscreen responds slowly or
improperly
Protective cover prevents the
tablet from recognizing your
inputs.
• Shutdown and restart your
tablet.
• Gently wipe the display with a
clean dry cloth.
• Remove any protective covers
from the touchscreen.
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