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• If the operating system is re-
installed, make sure all the
drivers are installed.
Checking Your Wireless Network Card
You can check in Device Manager if your computer is equipped with a WLAN/WWAN card.
Windows 8
1. Click the Desktop Icon → Computer → Open Control Panel → Device Manager. If you are
prompted for an administrator password or confirmation, type the password or provide
confirmation. The Device Manager window appears.
2. Expand Network Adapters, the wireless network will be listed under network adapter if available.
Also depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To determine your computer configuration, see one of the following:
• Your order confirmation
• Microsoft Windows Help and Support Center
• Under Tools, click My Computer Information → Find information about the hardware installed on
this computer.
To check your Mobile Broadband card in the Windows Help and Support Center:
1. Click Start → Help and Support→ Use Tools to view your computer information and diagnose
problems.
On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card
installed in your computer as well as other hardware components.
Network problem
Problems Possible causes Possible solutions
No wireless connection
1. Check if the wireless radio is
on. See Wi-Fi Settings.
2. Try to get closer to the
wireless access point.
3. Try to connect to another
known wireless access
point.
4. Reset the wireless router if
using a private network;
open the browser to view
the landing page if using a
public network.
5. Contact your internet
service provider for help.
No mobile broadband
connection
• The mobile broadband has
been capped.
1. Check if the mobile
broadband is turned on. See
Turning On/Off mobile
broadband
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