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Product Information Guide | 21
All software is provided subject to the license agreement that is part of the software package and
you agree that you will be bound by such license agreement.
6 Return Policies; Exchanges.
New and refurbished Product that you purchase directly from Dell (and not a third party) you may
return or exchange only in accordance with Dell's return policy in effect on the date of the invoice or
acknowledgement. Any returns or exchanges will be made in accordance with Dell's exchange
policies in effect on the date of the return or exchange. You must contact us directly before you
attempt to return Product to obtain a Return Material Authorization Number for you to include with
your return. You must return Product to us in their original or equivalent packaging. You are
responsible for risk of loss, shipping and handling fees for returning or exchanging Product.
Additional fees may apply. Dell's return policy for Dell-branded Product can be found at:
http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return
policies can be found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.
Refurbished Product return policies can be found at:
http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the
return or exchange instructions and policies provided by Dell, Dell is not responsible whatsoever for
Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are
returning all components in an order, you will be credited the full amount paid for the order. At
Dell's discretion, credit for partial returns may be less than invoice or individual component prices
due to bundled or promotional pricing.
7 Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any
time without notice to you and this may affect information saved in your online "cart." Dell will ship
Product that has the functionality and performance of the Product ordered, but changes between
what is shipped and what is described in a specification sheet or catalog are possible. Parts used in
repairing or servicing Product may be new, equivalent-to-new, or reconditioned.
8 Service and Support.
Service offerings may vary from Product to Product. If you purchase optional services and support
from Dell, Dell and/or your third-party service provider will provide such service and support to you
in the United States in accordance with the terms and conditions located at
http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You
may contact Dell for more information, see
http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen for
contact information. Dell and/or the third-party service provider may at their discretion, revise their
general and optional service and support programs and the terms and conditions that govern them
without prior notice to you. Dell has no obligation to provide service or support until Dell has
received full payment for the Product or service/support contract you purchased. Dell is not
obligated to provide service or support you purchase through a third party and not Dell
9 Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN,
INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING
AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR
CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE FOR ANY
CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD
PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF
PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES
ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE
REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES
FAIL THEIR ESSENTIAL PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES,
SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A THIRD PARTY AND NOT