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Using Support Tools
Dell Diagnostics
If you experience a problem with your computer,
perform the checks in “Lockups and Software
Problems” on page 49 and run Dell Diagnostics
before you contact Dell for technical assistance.
It is recommended that you print these
procedures before you begin.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The
Drivers and Utilities
disc may
not ship with your computer.
See the Specifications on page 78 to review
your computer’s configuration information, and
ensure that the device that you want to test
appears in the system setup program and is
active.
Start Dell Diagnostics from your hard drive or
from the
Drivers and Utilities
disc.
Starting Dell Diagnostics From Your
Hard Drive
Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 75) for
assistance.
Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.
Turn on (or restart) your computer.2.
When the DELL3.
™
logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.