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Using Support Tools
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft
®
Windows
®
desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostic utility partition has been found,
run Dell Diagnostics from the
Drivers and
Utilities
disc.
If PSA is invoked:
The PSA will start running the tests.a.
If the PSA completes successfully, b.
the following message appears: “No
problems have been found with
this system so far. Do you
want to run the remaining
memory tests? This will take
about 30 minutes or more.
Do you want to continue?
(Recommended).”
If you are experiencing memory issues, c.
press <y>, otherwise press <n>.
The following message appears:
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
Press any key to go to the d. Choose An Option
window.
If PSA is not invoked:
Press any key to start Dell Diagnostics from
the diagnostics utility partition on your hard
drive and to go to the Choose An Option
window.
Select the test you want to run.4.
If a problem is encountered during a test, 5.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell”
on page 75) for assistance.