52D-Link DWA-556 User Manual
Section 5 - Troubleshooting
•Make sure that the DWA-556 Wireless Adapter is properly seated in the computer’s PCI Express slot.
•If Windows does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers that
werepreviouslyloaded.Toremovethedrivers,dothefollowing:
A. Under Tools > select FolderOptions… > select View > under Hidden files and folders > select Show hidden files
and folders.
B.UncheckHideextensionforknownletypes > click on Apply
C. Search for previously loaded driver files. Remove these files from the INF and SYSTEM (DRIVERS) folders in the
Windows directory. Note: Windows
®
XP and 2000 will rename .inf files that have not received WHQL certification
into oem.inf files (e.g., oem1.inf).
5.ThecomputerdoesnotrecognizetheDWA-556WirelessAdapter.
•Check that the LED indicators for the broadband modem are indicating normal activity. If not, there
may be a problem with the broadband connection.
•Check that the LED indicators on the wireless router are functioning properly. If not, check that the
AC power and Ethernet cables are firmly connected.
•Check that the IP Address, subnet mask, gateway, and DNS settings are correctly entered for the
network.
6.ThecomputerwiththeDWA-556installedisunabletoconnecttothewirelessnetworkand/ortheInternet.