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Troubleshooting
Review the following possible solutions if you encounter a problem while using your label maker.
If you still need assistance, contact DYMO Customer Support for your country. Refer to Contacting Customer
Support on the inside back cover to locate the contact number for your country.
Problem/Error Message Solution
No display
• Ensure the label maker is turned on.
• Replace discharged batteries.
Poor Print Quality
• Replace discharged batteries or attach power adapter.
• Ensure label cassette is installed properly.
• Clean the print head.
• Replace the label cassette.
Poor Cutter Performance Clean the cutter blade. See Caring for Your Label Maker.
Printing
No action required.
Message disappears when printing is finished.
Too many characters
Exceeded maximum number of characters in buffer.
Delete some or all of the buffer text.
Too many lines
Exceeded maximum number of lines allowed.
Select another format.
Insert Tape Cassette
Label cassette missing or empty.
Insert a new label cassette
Battery low
Batteries almost discharged.
Replace batteries or connect AC power adapter.
Tape Jam
Motor is stalled due to label jam.
• Remove jammed label and replace label cassette.
• Clean cutter blade.
Too many pages
Exceeded maximum number of format breaks allowed. Change label layout.
Page not empty Delete all content on the page.
Tape size too small Change label size or change the formatting on the label.
Set
Fixed-length label selected and the length necessary to print the label
exceeds the selected length.
• Following this message, a fixed-length value is displayed
which indicates the minimum label length necessary to fit
the text. Do one of the following:
• Adjust the fixed-length label setting appropriately, or
• Select a narrower font size.