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If you still need assistance, contact DYMO Customer Support for your country. A list of contact numbers for each
country is listed inside the back cover of this User Guide.
Display text is too light to read • Turn on backlight. See Using the Backlight.
• Adjust the display contrast. See Adjusting the Display
Contrast.
Too many lines
Too many lines for this tape width.
• Reduce the number of text lines.
• Insert a wider tape cassette.
Barcode not allowed
Barcodes can only be printed on 19 mm and 24 mm tape.
• Replace the tape cassette.
• Change the tape width.
Printing Self-Lam label not allowed
Self-Lam labels can only be printed on 24 mm Self-Laminated
tape.
• Replace the tape cassette.
• Change the tape width.
Print error...
The tape is jammed.
• Open the tape cassette lid and check that the tape is not
jammed.
• Pull a small amount of tape from the cassette to make sure
the tape moves freely.
No response when pressing keys
One of the keys may be jammed.
• Press each key to determine which key is jammed.
• Press the jammed key firmly until it returns to its normal
position.
Problem/Error Message Solution