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DX-PS12CC
Troubleshooting
If there is a problem with your shredder, check below for the symptoms and steps to resolve. If you
continue to have problems, contact customer support at our Service Center. DO NOT ATTEMPT TO
REPAIR BY OPENING THE SHREDDER HEAD. This will completely void the product warranty.
Sympton Possible Solutions
The shredder does not work at
all.
• Make sure that the shredder is plugged in and that the outlet it is plugged into is
in good working order.
• Overheating with extended use: In the event that the shredder has shred
continuously beyond the maximum running time and has overheated, the
shredder will automatically shut off. If this happens, switch the shredder off for
30 minutes or longer before resuming normal operation.
• Be sure not to tilt the cover completely open beyond the preset position,
otherwise the ShredSafe™ power cut off feature will be activated and the
shredder will be inoperable.
• Shredders with pull-out wastebaskets feature a safety power cut off upon bin
removal. The shredder will not function unless the pull-out wastebasket is
pushed in all the way and properly set back into place.
• If using a plastic bag to line the wastebasket, remove it. The bag may be the
cause of the shredder not operating properly.
• The activation sensor of the shredder is located near the center of the feed slot.
Be sure to feed directly into the center area to trigger the machine (especially
applies to smaller pieces of paper or credit cards).
The shredder runs in "Rev"
mode but not in "Auto" mode.
• While in "Auto" mode, the motor will not start running until paper is inserted
into the feed slot. Set the unit to "Auto" and insert the paper to be shredded. It is
normal for the motor to run for a moment after setting it to "Auto" but it should
stop until paper is inserted. The sensor that activates the shredder in Auto mode
is located directly in the center of the slot. If the paper you are inserting is narrow,
it may not be hitting the switch. It is possible that the trigger, which activates the
shredder, has become blocked with paper. Insert an index card, directly in the
center of the feed slot, and apply force. This will usually clear any paper blocking
the switch and force the switch closed.
There is a paper jam in the
shredder.
• Switch the shredder over into Reverse (REV) mode. While in Reverse, the
shredder will back up and loosen the jammed paper. If required, you may need to
tug and remove several sheets to effectively clear the machine. When jammed
paper is loosened or removed, switch back to the Auto-On mode to continue
shredding. Repeat steps if needed.
• With stubborn situations where the reverse function does not help, you may
loosen the jammed paper with shredder oil (cooking oil is acceptable, nothing
aerosol). Start by drizzling oil into the blades where the paper is jammed. Let it
soak for about 30 minutes to completely saturate. Return the shredder back to
Auto-On mode. If required, a rigid sheet of cardstock (old greeting card, folded
file folder, or a sheet torn from a cereal box) can be fed into the shredder to help
push the jammed paper through.
DX-PS12CC_13-0085 MAN_V2.fm Page 10 Tuesday, January 29, 2013 9:25 PM