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NIC Setup and Testing
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6.2 Testing the Network
“Ping” is a tool used to test the network. At the command prompt,
type, “ping <address of card>”. Ping will respond that it received a
reply from the card if the card is functioning properly on the network.
If the card is not functioning properly or is not connecting to the net-
work, ping will respond that the request it sent to the card has timed
out.
If the ping request times out, go to the Service Terminal to verify that
the card initialized the network when it powered up. If the card is sit-
ting at the text “Initializing network…” then the card has not con-
nected to the network. Hit <enter> to go into the Service Terminal.
Select No. 2 for the Network Interface Menu. Verify that you have the
boot mode set up correctly. If you choose a static IP Address, verify
that the IP Address is valid for your network.
If you obtain your network information from a BootP or DHCP server,
verify that the server is valid and that it is responding to requests.
Once the information has been verified, press <escape> to return to
the main menu and select “x” to exit out of the card. Then, reboot the
card. The card may be rebooted by pressing switch S1 on the card for
approximately 2 seconds until the DS9 link light turns off.
If the card still does not connect to the network, or ping still does not
receive a reply from the card, verify proper set up on the card itself.
DS4 should be illuminated if the card detects the network. Verify that
the network cable is connected to Ethernet port J3 and that the hub/
router/switch to which the card is connected is operating correctly.
Once this information is verified, reboot the card.
6.3 Service Terminal Troubleshooting
If the card does not bring up a Service Terminal, check link light DS9.
DS9 should be illuminated within approximately 0.5 seconds of appli-
cation of power. If DS9 is not illuminated and no other LED's are on,
verify that power has been applied to the card. If power has been
applied, verify wiring connected to TB3 is correct. TB3 should have
24VAC or 12 VDC applied. Reboot the card once the power to the card
has been verified.
6.4 SNMP Troubleshooting
If SNMP is not functioning, first make sure that the card powers up,
the Service Terminal is functioning and the card is connected to the
network (verified by using ping). If all of those conditions are met, ver-
ify that the community strings are set up correctly. To do this, go into
the Service Terminal and select number 3 for SNMP Communications.