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Troubleshooting and Maintenance Manual for LightPulse Adapters Page 16
• Online Support. This password protected site allows you to open new cases and check the
status of existing cases by clicking the online support link on the Emulex Support page. Report
problems, documentation issues, web site navigation difficulties or status of an RMA. Request
general information, recommend enhancements or escalate a problem. The online support
system is available on all non-holiday work days, Monday through Friday, 7:00 AM to 4:00 PM
(Pacific Time). If you have after-hours holiday or weekend issues, telephone Emulex Technical
Support.
• Product Registration. Use this page to register your product online. You need the following
information to register your product:
• Customer name
• E-mail address
• Fax number
• Company name
• Contact name
• Address (street, city, state and zip code)
• Product model or part number
• Product serial number
• Purchase date
• Product Repair and Return. Whether you contact Emulex through the Emulex Web site, by e-
mail or by telephone, gather the following information before you contact Emulex:
• Bill-to and ship-to company and address
• Model number
• Part number required on all products to be returned
• Serial number required on all products to be returned
• Purchase date required for all cLAN products
• Description of failure
Get an RMA for 10 Products or Fewer. To return your product to Emulex for repair or replace-
ment, you must obtain authorization using the RMA request form for up to 10 units. Return prod-
ucts one of these ways:
RMA form. Use this online Return Material Authorization form to return up to 10 units.
E-mail service. Send an e-mail message to the Emulex service department.
Check on the Status of an RMA for 10 Products or Fewer. Call the Emulex Support Services
Repair Hotline to check on the status of an existing RMA:
In the Americas, telephone: 800-752-9068, select option 2 and then option 3
In Europe, telephone: (44) 1189-772929
In Asia, telephone (call the Emulex 800 number, Monday through Friday, between 7:00 AM to
4:00 PM (Pacific Time)
In China, Philippines: 00 + 1+ 800-752-9068, select option 2 and then option 3
In Japan, South Korea: 001 + 1 + 800-752-9068, select option 2 and then option 3
In Taiwan: 002 + 1 + 800-752-9068, select option 2 and then option 3
Note: Model and serial numbers are located on bar code labels on the product
itself. Record the information from the bar code label and not the packaging.