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Troubleshooting and Maintenance Manual for LightPulse Adapters Page iii
Overview ................................................................................................................. 1
Be Informed, Stay Informed, Stay Current ......................................................... 1
Driver Updates .................................................................................................. 1
Drivers for Windows.................................................................................... 1
Drivers for Linux.......................................................................................... 2
Drivers for Solaris ....................................................................................... 2
Drivers for HP-UX ....................................................................................... 2
Drivers for Netware ..................................................................................... 2
AutoPilot Installer........................................................................................ 2
Firmware Updates ............................................................................................. 2
The Importance of Compatibility........................................................................ 3
Emulex Configuration Parameters..................................................................... 3
How Emulex Device Driver Configuration Parameters Work....................... 3
Emulex Utility Applications ................................................................................ 3
Troubleshooting....................................................................................................... 4
Observing the Problem...................................................................................... 4
Isolating the Problem......................................................................................... 5
SAN Components ....................................................................................... 5
Server Components .................................................................................... 5
Checklists.......................................................................................................... 6
Connectivity Checklist................................................................................. 6
Installation Checklist ................................................................................... 8
Upgrade Checklist....................................................................................... 8
Configuration Checklist ............................................................................... 9
Tools to Collect Data ....................................................................................... 10
Driver Tools............................................................................................... 10
The HBAnyware Utility .............................................................................. 10
Other ways to Collect Data........................................................................ 10
Common Problems.......................................................................................... 11
Hardware Issues ....................................................................................... 11
Link Down ................................................................................................. 11
Can Not See Devices or Drives................................................................. 12
Out-of-Date Driver Version........................................................................ 12
Out-of-Date Firmware Version................................................................... 13
LP21000 Problems.......................................................................................... 13
LP21000 Checklist .................................................................................... 13
LP21000 Symptoms.................................................................................. 13
When to Contact Emulex ....................................................................................... 14
Emulex Web Site and Emulex Support .................................................................. 15
Emulex Support Page ..................................................................................... 15
Contact Emulex After Hours, Weekends or Holidays ................................ 17
LED Reference Information ................................................................................... 18
Firmware Operation and Port Activity LEDs .................................................... 18
Common LED States....................................................................................... 18
Normal Link Up ......................................................................................... 18
Link-Down or adapter waiting.................................................................... 19
Heart-beat indication................................................................................. 19
LP21000 LEDs.......................................................................................... 19
LED Table ................................................................................................. 20