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LCD screen message Condition/solution
Printer error A fatal error has occurred. Turn the product off and then back on again. If the
error continues, make sure there is no paper jammed in the product. If
jammed paper is removed and the error continues, contact Epson for
support.
Backup Error A problem occurred while backing up data to an external USB device. Note
the displayed error code and contact Epson for support.
Error code XXXXX
Parent topic: Solving Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Main Tray
Paper Jam Problems in the Automatic Document Feeder
Where to Get Help
Related tasks
Transferring Photos From a Memory Card to an External Device
Related topics
Loading Paper
Placing Originals on the Product
Solving Network Problems
Running a Product Check
Running a product check helps you determine if your product is operating properly.
1. Disconnect any interface cables connected to your product.
2. Load plain paper in the product.
3. Press the Setup button.
4. Press the arrow buttons to select Maintenance and press the OK button.
You see this screen:
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