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Printing Problems 55
Printing Problems
Faxes are transmitting
or being received very
slowly
• Check if you are sending or receiving a very complex fax. A
complex fax, such as one with many graphics, takes longer.
• Check if the receiving fax machine has a slow modem speed. The
CX11NF only sends the fax at the fastest modem speed the
receiving fax machine can use.
• Check if the resolution at which the fax was sent or received is
very high. A higher resolution typically results in better quality, but
also requires a longer transmission time. If you are receiving the
fax, call and ask the sender to lower the resolution and resend the
fax. If you are sending, lower the resolution and resend the fax. To
change the default setting, see page 44.
• Check the phone line connection. If there is a poor connection,
the product and the receiving fax machine slow down line
transmission to adjust for errors. Hang up and resend the fax. If
this does not work, have the phone company check the phone
line.
A blank copy is output Make sure the ADF and the ADF cover are closed firmly.
Problem Solution
Faxes are not printing
or are printing
incorrectly
Make sure there is paper in the MP tray or the paper cassette. Load
the MP tray or the paper cassette, if necessary. Any faxes received
while the input tray is empty are stored in memory and will print out
once the tray has been refilled.
Received faxes are too
light or are printing
only on half of the
page
Check if the product ran out of toner while printing a fax. The product
stores up to 10 of the most recently received faxes. Replace the
toner cartridge. For more information, see “Maintenance” in the
Basics Guide.
Reports are not
printing correctly
If a transmission report or activity report is not printed correctly, try
one the following solutions:
• Check the driver settings and the specifications and status of the
connection cable.
• If the product is connected to a network, consult the network
administrator.
Problem Solution