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CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)
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Troubleshooting with Printer Components
This section provides troubleshooting procedures for the Technician. Refer to the
Technician Handbook for CardJet Card Printers in Section 1 (as needed).
Troubleshooting with the Card and Ink LED Indicators
Step Description
1 Determine if the Printer correctly detects and reports empty, illegal or improperly
loaded Card Cartridges.
• Card LED (bad Smart tag): Before running out of cards, the Printer
correctly validates a replacement Card Cartridge and reports that it has a bad
Smart tag via the Card LED.
• Technician Note: Ensure that printing continues when the Card Cartridge
with the bad Smart tag is replaced with a good Cartridge.
2 Determine if the Printer correctly detects and reports empty, illegal or improperly
loaded Card Cartridges.
• Card LED (illegal Card Cartridge): Before running out of cards, the Printer
correctly validates a replacement Cartridge and reports that it is illegal via the
Card LED.
• Technician Note: Ensure that printing continues when the Card Cartridge is
replaced with a legal Cartridge.
3 Determine if the Printer correctly detects and reports empty, illegal or improperly
loaded Ink Cartridges.
• Ink LED (empty Ink Cartridge): Before running out of ink, the Printer
correctly notifies the Operator of the empty Ink Cartridge via the Ink LED.
• Technician Note: Ensure that the remainder of the print job is restarted
when a new Cartridge is correctly installed.