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Chapter 7: Troubleshooting
Issue
After I connected the FHD-3 to my
computer for the first time no Freecom
SYNC folder has been created auto-
matically.
After installation of Freecom Freecom
Personal Media Suite, the message "No
Freecom FHD-3 external hard drive
found." appears.
Files, deleted in the SYNC folder, are
still appearing during the syn-
chronization.
An empty folder is not synchronised.
If you are working with the program
"Total Commander" and are using the
"send to" dialog to add items to the
SYNC folder, the message "The brief-
case is in use on another computer"
could appear.
You cannot create a SYNC folder with
a name you used for another, deleted,
SYNC folder.
Not enough memory on the target
drive (FHD-3) during creation of SYNC
folder.
Not enough memory on the target
drive (FHD-3) during synchronization.
Solution
Install the Freecom Freecom Personal
Media Suite software and safely re-
move and reconnect the FHD-3
Follow the instructions on chapter
5.4.2 Creating a new SYNC folder.
Connect the Freecom FHD-3 to your
computer.
Check all connections between the
Freecom FHD-3, the power supply
and the computer.
Safely remove and reconnect the
Freecom FHD-3.
You have to "Split From Original" the
files from their counterparts before
you may delete them. Please refer to
chapter 5.5.1 Handling deleted files.
Empty folders are not taken into ac-
count during synchronization.
The SYNC folder is opened by another
program. Please close all applications,
which are using the SYNC folder.
This happens only under Windows 98.
Please restart Windows 98. After re-
start, you can create the new SYNC
folder.
Delete files on the target drive (FHD-3)
or select less files.
Delete files on the target drive (FHD-3).
Troubleshooting