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Freecom Mobile Drive Secure
4.2.3 I have lost my keycards – what can I do now?
If you have lost both your keycards, you will not be able to get access to your data on the
Freecom Mobile Drive Secure anymore.
To use your Freecom Mobile Drive Secure again, the RFID protection has to be removed.
When removing the RFID protection, the hard drive will be formatted and all your data
will be lost. Make sure you always regularly make a backup of your important files.
Run the "Freecom RFID" software and confirm that all data on the hard drive will be
deleted. Click on "OK" and confirm again that all data will be deleted.
The RFID protection will now be removed and the hard drive will be formatted. This
might take up to two hours.
After the hard drive has successfully been formatted, you can either use the drive without
keycard protection or set up two new keycards as described in paragraph 4.2.1.
New keycards are available via www.freecom.com or your local Freecom reseller.
If at any point during installing and/or configuring your Mobile Drive
Secure you need assistance or have questions, please contact the Freecom
Support Center for your country. See www.freecom.com for details.
Freecom offers free unlimited helpdesk support.