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C141-E226 6-7
d) Error contents
• Outline of inconvenience
• Issued commands and specified parameters
• Sense data
• Other error analysis information
CAUTION
Data loss
Save data stored on the disk drive to other media before requesting
repair. Fujitsu does not assume responsibility if data is destroyed
during servicing or repair.
See Section 5.1 for notes on packing and handling when returning the disk drive.
6.2.3 Maintenance levels
If a disk drive is faulty, replace the whole disk drive since repair requires special tools and
environment. This section explains the two maintenance levels.
(1) Field maintenance (disk drive replacement)
• This replacement is done at the user's site.
• Replacement uses standard tools.
• Replacement is usually done by the user, retail dealer, distributor, or OEM engineer.
(2) Factory maintenance (parts replacement)
• This replacement can only be done by Fujitsu.
• Replacement includes maintenance training and OEM engineer support. OEM engineers
usually support retail dealers and distributors.
• Replacement uses factory tools and test equipment.