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Magnum 500-Series Switching Hubs Installation and User Guide (08/98)
GARRETT
26
5.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2. An accurate list of Garrett Communications product model(s)involved, with
serial number(s). Include the date(s) that you purchased the products from
your supplier.
3. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.
4. A record of changes that have been made to your network configuration prior
to the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.
5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, contact Garrett Communications Customer
Support at (510) 438-9071 (office hours: 8AM - 5PM Pacific Standard Time) or send
email to
support@garrettcom.com
. When calling, please have the following information
readily available:
Name and phone number of your contact person.
Your Company Name
Shipping Address
Product Name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a description of the specific problem
Garrett Communications will carefully test and evaluate all returned product. If
the problem or condition cannot be duplicated, the unit will be returned as:
No Problem Found.
Garrett Communications reserves the right to charge for the testing of non-
defective units under warranty. Testing and repair of product that is not under warranty
will be charged for.