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APPENDIX C: Online Support Information
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This section describes online technical support services available to help you
repair your Gateway notebook.
If you are a distributor, dealer, ASP, or TPM, please refer your technical queries
to your local Gateway branch office. Gateway branch offices and Regional
Business Units may access our website. However some information sources will
require a user id and password. These can be obtained directly from Gateway
CSD Taiwan.
Gateway's website offers you convenient and valuable support resources
whenever you need them. In the Technical Information section you can
download information on all of Gateway's Notebook, Desktop and Server
models including:
• Service guides for all models
• User's manuals
• BIOS updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the
problem-free downloading of our technical material. Also contained on this
website are:
• Detailed information on Gateway's International Traveller’s Warranty
(ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list
of telephone, fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if
you have any suggestions or comments, please do not hesitate to
communicate these to us.