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Appendix A: Getting Help
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone
to get answers to your questions:
Service description How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118(US)
877-709-2945(Canada)
Resource Service description How to reach
Fax on
demand
support
Order a catalog of documents on
common problems, then order
documents by document numbers.
The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s
fee-based
software
tutorial
service
Get tutorial assistance for software
issues billed by the minute.
800-229-1103 (charged
to your credit card)
900-555-4695 (charged
to your telephone bill)
Gateway
Technical
Support
Talk to a Gateway Technical Support
representative about a non-tutorial
technical support question.)
TDD Technical Support (for hearing
impaired) is available:
Weekdays 6:00 a.m. - 8:00 p.m.
Central Time
Weekends 6:00 a.m. - 5:00 p.m.
Central Time
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-1778 (TDD)
Sales,
accounting,
and
warranty
Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
8509391.book Page 36 Tuesday, August 12, 2003 12:52 PM