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User’s Guide 31
General
Even after the system is on and running, you may encounter one or more of the
following problems. If any of these happen, check the appropriate parts and
their connectors, and try the solutions suggested:
The system date says January 1, 1980: The internal battery that keeps the clock/
calendar going ran completely down. This can happen if you leave the battery pack
out of the unit for a day or more. To correct the problem, reset the date in the Setup
Screens (page 25). Then plug the AC adapter into the unit and leave it attached for
an hour or so.
The screen says “General Failure reading drive C:”: Try rebooting a couple
times. Be sure the unit isn’t too cold. If nothing works, call Gateway 2000 Customer
Support.
The screen says “Non-system disk or disk error reading drive A:”: You have a
non-bootable disk in drive A: (the floppy disk drive). Remove it and press any key.
The screen says “Bad command or file name”: You may have mistyped a
command. Retype the command or check your operating systems manual.
(For information on other error messages, refer to the manuals that document
your operating system.)
The unit won’t accept your password: Check the indicators for Caps Lock, Num
Lock, and Pad Lock. If any of them are on, turn them off. (You can do this before
entering the password.) Then try retyping the password.
You forgot your password: Try to prevent this! We made the password feature
very secure and there is no easy way to erase a forgotten password. You have to
return your system to Gateway 2000 for a time-consuming repair. Call Gateway
2000 Customer Support.
The screen looks a little dark: Check the brightness control.