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SuperBus 2000 Concord 4 GSM Module
Installation Instructions
8
10. When you are satisfied with the information entered, click
done. The Account Creation Successful screen appears
(Figure 14). Click View and Print Welcome Letter. Print
two copies of the welcome letter, one for the customer and
one for your records. This letter includes the customer’s
login, temporary password, and instructions on how to get
started.
Note: If you leave the Account Creation Successful screen
without printing the welcome letter, you must click
Search customer data and then select the customer
support option New Welcome Letter.
Figure 14. Account Creation Successful screen
Troubleshooting/testing
Check GSM status LED 1 to see if it is flashing any errors. See
Table 5 on page 5 for descriptions of the errors indicated.
• The power LEDs (the green LED at the top of the module
in Figure 1 on page 1) is not on.
Turn off the panel power and verify that all wiring is
correct.
• Module status LEDs (on the left side of the module in
Figure 1 on page 1) do not turn on immediately after
initial power up.
You must wait 5 to 8 minutes after power up for the module
to communicate with Alarm.com.
Access Code Lock feature (in panel memory) must be
turned off for correct operation.
• Touchpads/sirens are beeping even though the system is
not armed.
Press touchpad status button and the panel reports the status
issue and stops beeping.
• The status LEDs (on the left side of the module in Figure 1
on page 1) are all off.
Verify that there is GSM coverage in the location.
Do a walking signal test (see Module location guidelines on
page 2).
Ensure the module is correctly powered off the battery.
Note: If the Wireless Gateway Module is powered down for a
short period of time, buffered messages may be received
from the GSM network when module power is restored.
Note: The GSM module does support reporting of all touchpad
panics, but will not send touchpad number along with the
cancel report.
FCC compliance
This device complies with part 15 of the FCC rules. Operation is subject to the
following conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Specifications
You have successfully created an Alarm.com
account for (customer name here).
Click the link below to print a
Welcome to Alarm.com
letter to give to (customer name here)
(We recommend that you also print a
duplicate for your own records.)
Account Creation Successful!
View & Print Welcome letter
Compatibility Concord panels with software versions 4.0
and higher
Power requirements 12 V nominal, 65 mA (continuous) 1600 mA
(instantaneous peaks) maximum (from panel
or auxiliary power supply)
Inputs One hardwired zone input
Cellular network Quad Band GSM/GPRS
Power/data bus One 4-wire SuperBus 2000 auto addressing,
power/communication data bus
Indicators One module/panel communication status
LED, one module power LED, one automation
LED, three wireless communication status
LEDs
Temperature
Operating
Storage
32 to 120°F (0 to 49°C)
-30 to 140°F (-34 to 60°C)
Humidity 90% relative humidity noncondensing
Case color Belgian gray
Case material High-impact, ABS plastic
Technical support
Toll-free: 888.GESECURity (888.437.3287 in the US, including Alaska and Hawaii; Puerto Rico; Canada).
Outside the toll-free area: Contact your local dealer.
www.gesecurity.com