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Troubleshooting
ProCurve Networking Customer Support Services
Troubleshooting
Before Calling Support
Before calling your networking dealer or ProCurve Networking Support, to
make the support process most efficient, you first should have retrieved the
following information:
Information Item Information Location
• product identification, including mini-
GBICs (mini-GBIC is for the 24 port
switch only)
the front of the switch, and on labels on the
mini-GBICs (mini-GBIC is for the 24 port
switch only)
• details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, a copy of the
switch Event Log, and a copy of the
switch status and counters information
Web interface
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records