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B-4 Appendix B
Support and Customer Service
Hewlett-Packard Customer Support
Hewlett-Packard Customer Support
If a Fibre Bridge fails during the warranty period, and the
troubleshooting guide and user manual do not solve the problem, you can
receive support by doing the following:
• Consult HP FIRST or QUICK FAX for faxback services. See “HP
FIRST/QUICK FAX Faxback Services” on page B-5.
• Consult one of the computer/modem connectivity services available,
such as America Online or CompuServe. See “Electronic Support
Services” on page B-8.
• Consult one of the customer support centers in your area for standard
or post warranty work. See “Customer Care Centers” on page B-9. If
you have upgraded your support to on-site service, call the number
listed on the Support Pack or Service Contract.
If the Fibre Bridge fails after the warranty period, contact your
authorized HP dealer/distributor or the nearest HP sales and service
office. Customers in the US and Europe can also use a credit card for
phone assistance.