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Appendix B B-11
Support and Customer Service
Hewlett-Packard Customer Support
Support and
Customer Service
Telephone Support After Warranty
Before Calling
Before calling, please complete the following information so that you will
have it ready for the support center representative:
• Serial number of product ____________________
• Brand and model of host computer ________________________
• Version of software used; driver selected ________________________
US and Canada
Using a VISA or MasterCard, call one of the following:
• (800) 810-0130: Per incident fee of $25.00 will be charged to the credit
card.
• (900) 555-1800: $2.50 per minute with a maximum of $25.00 will be
charged to the credit card.
Europe
Call the appropriate number listed under “European Customer Care
Centers” on page B-9. A per incident fee will be charged for
after-warranty support. Please have a credit card, PO number, or billing
number address ready.
Elsewhere
Contact your authorized HP dealer/distributor or the nearest HP sales
and service office for after-warranty support.
HP Reseller Locator Numbers
US (800) 752-0900
Canada (800) 387-3867
Mexico and
South America (305) 267-4220